Technology is only useful when you can work with it.

Matthew Westerbeck, founder

I come to this through the work.

Before Working Fluency AI, I spent ten years in nonprofits and federal contracting, leading programs, developing teams, managing contracts and grant compliance, and building data systems.

I served as a director of a refugee resettlement program in Oregon, and then spent nearly three years as a program manager with a federal contractor. There, I ran a six-month federal humanitarian response program serving Afghan refugees, where I was responsible for its team of more than 400 people, its $30 million operating budget, and more than $12 million in emergency direct assistance distributed in four months. I’ve worked inside the constraints that come with a caseload, a tight timeline, and responsibilities that don’t pause while you learn new software.

That experience shapes what I want AI to make possible. When the administrative work takes less time, there’s more room to listen carefully, build trust, and give a difficult decision the attention it deserves, and those human parts of the work are why efficiency matters to me.

My goal is twofold: help you achieve real productivity and efficiency gains now, and develop the skills to keep improving how you work.

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